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Kolossal Games and Crowdfunding: A Long Story Short

#Successful Campaigns

Kolossal Games has continued success with Crowdfunding board games. We have successfully funded 22 games already, such as Western Legends, Mezo, and Almanac: The Dragon Road

#Production & Delivery

Kolossal Games has a proven track record of successfully funding campaigns, and we have delivered 20+ games already! However, sometimes there are unexpected issues despite our best efforts. In some cases, delays result from issues with the production process. We work very hard to make sure the correct components of the promised quality are included in all of our games. So when a component issue arises, we take action to correct it as quickly as we can. This occasionally results in us discovering a manufacturing issue very late in the process, which can delay delivery. Sometimes delays result from the development of the game itself. These may be an issue with the art, rules, or gameplay that we discover ourselves or are perhaps pointed out by our backers. This is one of the best parts of crowdfunding because we have implemented more than one clever idea suggested by our backers. Lastly, delays sometimes occur during the delivery of the games themselves. It is a long and complex process of getting games from the factory to our backers, and many things can happen along the way!

#Communication

For our global communication, we use many different channels, including our website, social media, and a newsletter. For our Gamefound projects, we mainly provide information through campaign updates. However, feel free to contact us through our website (kolossalgames.com) or ask questions on boardgamegeek.com. Additionally, we are active on Facebook, Instagram, and Twitter, so look us up on those platforms as well!

During the campaign, we regularly update backers with information on the game, campaign progression, stretch goals unlocked, and stretch goals to come. We also use updates to provide answers when many backers have the same question. Following the campaign, we provide information on the following steps: files validation, production starting, components ready, production completion, games ready to be loaded on boats, arrival at the fulfillment centers, and games being packed to be sent to backers. After backers have received their games, we remain available for comments and to answer questions. We are active in the BGG forums dedicated to our games. Additionally, our support center is always available, and we will answer your tickets HERE (http://support.kolossalgames.com/open.php).

We will gladly refund you if the request is made within 14 days of the end of the campaign. Following that time frame, any "no reward" pledges will not be refunded. All requests for a refund that are not covered by the Stable Pledge program, if accepted by us, will be subject to a 15% cancellation fee, which represents the Gamefound fees, our work, and payment processing fees.

We will not process any refunds after production is complete. Please note that if you do not complete the pledge manager by our required deadline, you will not be eligible for a refund for any reason. The pledge manager will be open for sufficient time to complete it, and we will send several reminders as well.